When control matters in high call volume environments

Manage high volumes of calls and messages without skipping a beat using our world-class solution.

Call centres: unify call centre communications with one full-stack technology platform

Fone Dynamics' communication and analytics solution empowers call centres with control over outbound and inbound voice and two-way SMS communication.

Supported by our self-service management portal, leverage your existing systems to simplify operations and reduce your costs.

Why Fone Dynamics for call centres?

Business growth

Enhance your offering by integrating world-class voice and SMS solutions into your customer experience.

Ultra-competitive rates

Access competitive rates for local, national and international voice calls and SMS.

Built for huge volumes

Our cloud platform is designed to manage high volumes of calls and messages without skipping a beat and can automatically scale to deal with sudden spikes.

Modern cloud-based infrastructure

Our platform runs on world-class cloud infrastructure, meets high security standards, features three availability zones for high uptime and is monitored 24/7 with zero tolerance for spam and scams.

Self-service management portal

Our portal empowers your customer service and operations teams to easily manage inbound/outbound voice and SMS communications and analytics in real-time from anywhere. With the ability to turn services on or off with just a few clicks, you can improve operational efficiencies.

Integration with existing systems

We offer click-to-connect integrations with third-party platforms, a straightforward API for your developers to tap into, simple webhooks to automate specific triggers and full-service builds for advanced custom integrations.

Reliable voice

Using Session Initiation Protocol (SIP) technology, we offer cost-effective, flexible and reliable voice services that allow you to use your existing telephony systems with the added features, control and flexibility of modern platforms. Proactive call monitoring and smart routing handle high-volume traffic at different times of the day/locations.

Integrated SMS

Easily build two-way SMS capabilities into your solutions with flexible options including via our self-service management portal, email, SMPP or API. Benefit from features such as bursting, smart carrier routing and multiple redundancies for reliable delivery.

Campaign reporting

Access accurate analytics on the performance of your call centre team. Generate easy-to-read graphs and charts in the portal and drill down to key metrics like clicks, calls, conversions and geo-location.

Fanatical 24/7 support

We back you up with expert technical support and round-the-clock customer service, flexibility and a can-do attitude.

Let us show you just how simple communications can be.

Call us on 1800 FONE DYNAMICS or request a demo today.

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