Leverage your existing systems with flexible integrations
Choose from simple click-to-connect to advanced custom solutions.
Straightforward integrations
We get it, you’ve already invested in platforms to power your business. That’s why our Integration Platform as a Service (IPaaS) solution makes it easy to leverage your existing phone systems, migrate numbers, share data and connect directly with your business platforms.
We offer a range of automated click-to-connect integrations with third-party platforms, a straightforward API for your developers to tap into, as well as full-service builds for more advanced custom integrations.
Because no business is the same, we’ll work with you to understand your objectives and outcomes and help develop a plan to suit your needs.
Experience the benefits
Save time with easy automated integration
Make your technology stack work smarter not harder
Maximise ROI with a tailored solution
Click-to-connect
We provide a growing number of automated click-to-connect integrations with leading third-party platforms. These can be set up within the self-service management portal and will help your team to accurately track, analyse and optimise various organic and paid marketing campaigns by incorporating voice and SMS conversions across the customer journey.
Current click-to-connect integrations include:
Zoho CRM
Create new leads using the Zoho API by automatically uploading new calls to your connected Zoho account.
Microsoft Ads
Track offline call conversions by automatically sending them to your connected Microsoft Ads account.
Facebook Ads
Track offline call conversions by automatically sending them to your connected Facebook Ads account.
Google Ads
Track offline conversions by integrating directly with Google AdWords using its API to push clicks and match them against conversions.
Google Analytics
Schedule integration collect calls from the Fone Dynamics API and upload them as events into Google Analytics 4 (GA4) to compile a filtered list for tracking.
Bulk Send SMS (Google Sheets)
HubSpot
Integrate with the HubSpot API and use call data to automatically convert calls into new contacts for nurturing activity.
ActiveCampaign SMS
Two-way synchronise all SMS messages back to ActiveCampaign using custom objects.
Snowflake Analytics
Custom integrations
Let us know your objectives with voice and SMS, and we can help you bring them to life. Our expert development team can work with you to design and deploy specialised integrations into platforms across customer service, operations, finance, enterprise resource planning, analytics and more.
For custom builds we can push data from our systems into any custom object/field such as leads, enquiry or opportunity so you can track each phone lead all the way from the source to the outcome without the need for manual attribution.
API integrations
Built by developers for developers, our straightforward API makes it easy to integrate our suite of services directly into your backend systems, delivering maximum functionality without leaving your platform.
Depending on the setup you can provision and manage business numbers, route inbound calls, access voice recordings, ingest voice data into your data warehouse, build SMS into your solutions, run/schedule SMS campaigns and more.
With full access to data, you can report and analyse your information the way you want to, using your preferred analytics platform and tools. We offer comprehensive help documentation as well as hands-on assistance if you need it.
Webhook integrations
For a simpler connection without a full API integration, webhooks enable you to automate event-based triggers so specific data can be automatically imported into your systems.
This creates operational efficiencies by eliminating the need for manual data entry. For example, you may want to push specific voice call data into your CRM to better track offline conversions.
Depending on the level of integration, our range of options make it simple for organisations of all types to access advanced features, including:
Manage business numbers
Provision and manage business numbers using self-service tools.
Route inbound calls
Direct calls to departments to optimise customer experience and operational workflows.
Replay call recordings
Schedule SMS campaigns
Plan and automate message delivery for timely communication with recipients.
Automate data import
Migrate data for lead tracking (push data)
Migrate data from the Fone Dynamics platform into third-party CRM systems to track customer/prospect behaviour to gain insights to optimise customer experience and marketing ROI.
Seamlessly integrate voice and SMS into your existing operations
Our flexible and scalable platform is trusted by many of Australia’s leading SMEs, enterprises, marketers, agencies, high-volume call centres, developers, wholesalers and resellers.
Business and enterprise
Take control of your customer and staff communications by integrating voice and SMS.
Developers
Built by developers for developers, our Integration Platform as a Service (IPaaS) enables you to easily integrate voice, SMS and analytics into your solutions.
Operations
Simplify and streamline your processes to do more with less using our scalable, flexible and secure platform.
Marketers & marketing agencies
Take control of your customer experience, communications and marketing ROI.
Wholesalers & resellers
Unlock new revenue streams and grow your business. Fone Dynamics is trusted as a strategic growth partner by leading wholesalers and resellers.
Call centres
We deliver a one-stop-shop for high-volume call centres in sectors such as finance, retail, e-commerce and professional services.
Let us show you just how simple communications can be.
Call us on 1800 FONE DYNAMICS or request a demo today.