Customise your caller experience without developers
Intuitive drag-and-drop tools give you complete control.
Flexible call flow design and management
Handle high volumes of incoming calls with precision using our suite of flexible call management solutions designed for businesses, call centres, wholesalers and resellers to support operations, marketing and IT development.
Take full control of your caller experience using our self-service flow designer. Using intuitive drag-and-drop functionality, you can set up advanced call routing, interactive voice response (IVR), call recording, line hunt groups, automated notifications, post-call surveys and more.
Wholesalers and resellers can also set up sub-accounts to deliver specific access and features to customers and users.
Experience the benefits
Gain control without developers with intuitive self-service tools
Efficiently automate manual processes to save time and money
Offer customers a smooth experience and responsive service
Intelligent call handling
Fone Dynamics' self-service management portal puts the power at your fingertips to manage your communications call routing and analytics in near real-time from anywhere.
Call recording
Easily activate call recording for training, quality control and compliance and gain full visibility across employee performance and customer issues. Listen on demand via the platform with the click of a button.
Call notifications
For times when you can’t take a live call immediately, you can set up automated call notification emails for missed calls or voice messages to give you visibility across all opportunities.
Call flows & routing
Reduce manual call routing and wait times by triaging callers using advanced call flows with our drag-and-drop flow. Features include welcome messages, menu builder, voice to email, live answering service (including scripts and actions), call queuing and line hunt groups.
Line hunt
To improve service and avoid missed opportunities, the line hunt feature lets you set up a group of designated call recipients. If the first line is busy or unanswered, the call is routed to the next in line and so on until the call is answered. You can use our flow designer to customise options including IVR routing or voice messages if no one is available.
Live answering
For demand overflow or out-of-hours operation, our live answering service provides a human operator to answer calls on your behalf when your team is unavailable. Using personalised scripts and instructions, the operator greets the caller using your business name, answers basic questions, captures the customer’s information, routes the call to the appropriate department and/or arranges a call back.
Network queuing
During periods of peak call volumes, Fone Dynamics can queue and manage the flow of incoming calls within our carrier network, rather than your internal phone system, so they can be answered in the appropriate order of priority when an operator is available. You can set up customised on-hold messages while people are waiting. This is cost-effective as you don’t need surplus licensing or additional channels.
Voice to email
Make sure you never miss an important call by capturing voice messages from your customers and automatically sending them to a specific team member as an attachment. Easily customise answering messages and improve customer experience by allowing people to leave a voice mail rather than wait on hold.
Post-call surveys
Using our self-service management portal, you can set up customer surveys to collect feedback about the level of satisfaction with your service, company representative, or quality of customer experience at the end of each call. Surveys are flexible and you can create open-ended or ratings-based questions.
Let us show you just how simple communications can be.
Call us on 1800 FONE DYNAMICS or request a demo today.
