Self-service tools give you the power
Manage and analyse your voice and SMS communications in real-time from anywhere.
Management portal for communications platform as a service (CPaaS)
A capability that sets Fone Dynamics apart is our intuitive self-service Management Portal. It puts the power at your fingertips to manage your inbound and outbound voice calls, SMS campaigns, call routing, analytics and integrations with third-party platforms.
Our cloud-based Management Portal enables businesses, agencies, wholesalers and resellers to self-manage the customer communication experience in real-time from anywhere.
While our responsive technical experts are always here to help, we put the control in your hands.
Let us help you
Run and manage your communications your way
Bridge the gap between phone, SMS and digital communications
Deliver a consistent customer experience
Enhance operational efficiencies and business performance
Take control
With our user-friendly DIY tools, you, your team and your customers can log into our reliable and secure cloud platform anywhere, anytime to set up and configure your solutions portfolio without the need for extra software or infrastructure.
Set up inbound phone numbers
Search, buy and provision numbers from our large inventory of new local, 13, 1300, 1800 and mobile numbers – including some international numbers from countries such as New Zealand.
Take control of outbound calling
Provisioning is fast and simple, backed by 24/7 technical support. It’s easy for you to log in and provision SIP trunks, set up phone numbers.
Design intelligent call routing
Use our intuitive drag-and-drop flow designer to easily build and update IVR menus, welcome messages, voice to email, call queues, line hunt groups and dynamic call routing based on variables.
Click to send SMS marketing
For a fast, simple, fuss-free way to add SMS into your communications mix, log into your portal and start sending individual messages or bulk broadcasts straight away with just a few clicks.
Click-to-connect integrations
We offer a growing number of automated third-party integrations you can connect to add voice and SMS data into your tracking to deliver a richer customer experience.
Run analytics & reports
Our call tracking, analytics and reporting dashboards deliver near real-time insights that empower you to measure the effectiveness of campaigns across voice and digital channels.
Flow designer
A popular feature of our self-service Management Portal is our drag-and-drop call routing flow design tool. This gives you flexibility and control over your calling activities.
The intuitive visual interface lets you choose from more than a dozen actions to create seamless experiences for your inbound callers.
Customise specific routing actions based on variables or pre-selected answers.
Build interactive voice response (IVR) menus to triage and direct callers
Set up voice to email notifications so you never miss an important call
Activate line hunt groups to route calls to the next in line
Route calls to a live answering service to manage overflow or out-of-hours service
Create and add customised voice welcome messages
Configure queuing to manage the flow of incoming calls
Set up and review redundancy measures for disaster recovery scenarios
Reporting
Our powerful call tracking, analytics and reporting dashboards deliver near real-time insights that empower you to measure the effectiveness of campaigns across voice and digital channels. By understanding what is driving your results, you can optimise your investments and outcomes.
Within the self-service Management Portal, you can run queries and view results in easy-to-read graphs and charts that can be used in presentations. Reports can be accessed directly on the platform and/or scheduled to be emailed to selected email addresses daily, weekly or monthly.
Let us show you just how simple communications can be.
Call us on 1800 FONE DYNAMICS or request a demo today.
